Welcome to Teavalize Customer Service. We want your Teavalize experience to be exceptional and easy. So, for your convenience, we have pulled together links to detailed information that may be of interest or assistance. If you do not find what you are looking for here, you can contact our customer service by clicking here , any time.
Contact Customer Support
 Press Inquiries
Sales Support
Billing Support
About Us
Who Are Our Customers
Billing
Placing Orders
Changing Orders
The Teavalize program
Returns and Exchanges
Privacy & Safety
Email Offers & Newsletters
Security
Support
About Us
Teavalize has one passion. Our goal is to find the best tea leaves for our customers and make drinking loose leaf tea simple and fun! We get our tea directly from the source. We pride ourselves on focusing on finding the best teas grown in the most famous tea regions of the world. Many tea companies have so many middlemen between themselves and their tea they have no idea where it actually comes from. Teavalize bases itself right in Asia, speaking with and learning from the best Tea Masters on what makes the greatest tea blends. Taste, quality, and fresh whole tea leaves are the most important factors. We provide you with wonderful quality whole leaf teas straight from Asia to your door.
Who Are Our Customers
Who buys our tea? Our customers are people who have passion for life. You care about putting only the best things in your body, staying healthy, and living an active life. Our customers want to start their day right and follow that methodology throughout the rest of their day.
You are passionate!
You care about your health!
You want to put the right things in your body!
You care about everything around you!
You want to make a difference in people's lives!
You try to start every day on the right foot, and if you don't end that way, you know that tomorrow’s another day!
You care about getting enough exercise each day!
Billing
At this time we only accept payment via credit card. The following cards are accepted below:
- Visa
- MasterCard
- American Express
Placing Orders:
How do I set up an account for the “Teavalize 60 Day Get Healthy System? It's very easy! All you need to do is click on the Order Now button on the homepage and that will take you through the order process. You will then be asked to set up an account where you will have access to:
- manage your account
- change tea orders and selections
- change your tea quantities
- alter delivery times
- change your address
- review your current account information
- Sign up for the affiliate program
How do I place a one-time order?
You can easily make an individual one-time order of any of our teas for yourself or as a gift for someone else. Click on individual orders on the top of the homepage. From here you can choose what you would like to order.
Changing Orders:
Changes to subscription choices must be made 48 hours prior to shipping in order to be updated in our system. For any questions please contact customer support.
The Teavalize program:
The terms and conditions of the Teavalize program are as follows: Start your trial now to receive the "Teavalize 60 Day Get Healthy System" (retails for $105.75). You'll have two full weeks from the date of ordering to try our system. If you love the "Teavalize Get Healthy System", simply do nothing. You will be billed the super low price of $79.95 for a 2 month supply, just $39.97 per month for (that's just $0.66 a packet!) at the end of your two week trial period... a 47% savings! If, for ANY reason, you decide that Teavalize is not for you, simply email Teavalize support and return the unused portion of the trial offer and you won't be billed! Plus, when you accept this trial, you will also receive a FREE membership in the Teavalize Get Healthy VIP program. That means that you'll continue to get a fresh two-month supply of Teavalize every 60 days for the same low price of $79.95 for a 2 month supply, just $39.97 each month (+ $7.95 shipping+handling)... a 47% discount. You can manage your account online at anytime to make shipping changes and product additions or subtractions! No commitments! Cancel anytime!
Returns and Exchanges:
If you are unhappy with your selection for any reason, you can contact Teavalize support anytime to change your order or send back the tea for a full refund. Please contact customer service for any support questions you have by clicking here.
Privacy & Safety
We at Teavalize take your privacy very seriously. We only collect information when you give it to us by signing up for our tea delivery service or for individual orders or emails on our program. When you sign up for a product or service, we collect your contact information, email, shipping and billing address, and credit card number with expiration. We use this information to bill and ship orders only.
You can sign up for your own account, which is protected by your individual account login and password. We advise you to keep this information safe and give it out only to people you trust. Changes to your account information can only be made once you have logged into your own account.
Email Offers & Newsletters:
You can choose to give us your email address for more information or to have newsletters sent to you. All customers will automatically receive our Stay Healthy with Teavalize Newsletter. If you would like to discontinue receiving our special offers and newsletters you can do so easily. Please contact customer support or opt out of our email service by clicking here.
For our eyes only:
When you sign up for one of our services, we add you to our customer list. At this time, the list is for internal purposes and we do not share it with any outside partners. From time to time we may send you offers from our partners. If you would prefer to not receive emails from us with partner offers, you may advise us by emailing us below with the address from which you would like to be opted out. We will ensure your name is removed from the promotional services and products list. We may update the Policy without notice, so please check in occasionally.
Security:
When purchasing a product through the Teavalize store you are entering secure pages. We ensure that our payment process is secured for your protection when entering your personal information. We use the Secure Sockets Layer (SSL) encryption method on all secure submissions.
Change of service:
If you no longer choose to be a customer of Teavalize, we provide an easy way for you to change, update or remove your personal information. You are able to delete your personal information yourself on your account page. If you have any further questions regarding your account information, please contact us by clicking here.
Cookies & Log Files:
When browsing around the Teavalize store, a cookie is stored on the user's computer. No personally identifiable information is stored in this cookie. Our site also uses cookies to maintain shopping cart information, provide special offers, and to monitor the effectiveness of our marketing campaigns.
Support:
Teavalize offers great customer support for any questions you may have via email. Please click here to contact customer support. We'll get back to you in a jiffy! At this time we do not offer phone support.
You can contact us through customer support at any time by clicking here.
Notification of changes to this Privacy Policy:
We may from time to time decide to change or update the terms of our privacy policy. Changes to the privacy policy will be posted to our website. If we change our privacy policy in any major way that affects your personal information, you will be notified via the email address you provided here.
Sales Support:
Q. When should I expect to receive my order?
A. Due to the popularity of Teavalize it can take up to 2 weeks to get your first order.
Q. What is The Teavalize 60 Day System?
A. In The Teavalize 60 Day System you get a 60 day supply of Teavalize Oolong Boost and Teavalize Pu'er Essential. With the Teavalize 60 Day System you get a Free Teavalize Travel Infuser and the Energize With Teavalize Book when available.
Q. How much is the Teavalize 60 Day System?
A. You can order the whole Teavalize 60 Day System and try it for two weeks. You will only be billed $7.95 for shipping. After the two weeks, if you love the program and want continue on it, you will be billed $79.95 for the two month's supply. That's just .66 a packet!
Q. What Type of Tea Is In The Teavalize 60 Day System?
A. You get two types of teas. The first tea is our morning Oolong Boost. There is no better way to get your day going! Go ahead and refill your infuser a few times using the same leaves.
The second tea in the system is Teavalize Pu'er (Poo-erh) Essential Tea for after you eat. The best time to start drinking Pu'er tea is after lunch and sip through the afternoon. If you want it after dinner as well, go ahead as long as the caffeine does not bother you.
Q. What is The Teavalize Get Healthy VIP Program?
A. After your first order you are enrolled into The Teavalize Get Healthy VIP Program. That means that you'll continue to get a fresh two-month supply of Teavalize every 60 days for the same low price of $79.95 for a 2 month supply, just $39.97 each month + $7.95 shipping + handling. You can cancel anytime or change tea options or frequency of shipping in your online account.
Q. How Do I Change The Amount Of Tea I Am Getting?
A. When you first signed up for the program you got your own account login. Inside your account you can change your settings, the types of tea you are getting and how often. If you are unsure what you login is you can have it resent to you by clicking here.
Q. Does Your Tea Have Caffeine In It?
A. Yes both tea's have caffeine, but much less than a typical cup of coffee. If you would like to make decaf, you can brew the tea in the infuser for a good 5 minutes, then pour out the water leaving the tea leaves inside the infuser and then refill again with water. As always, if you are unsure if you can have any caffeine please consult with your doctor before drinking Teavalize.
Q. I want to try Teavalize, but I don't have a credit card?
A. Currently Teavalize only offers payment via credit card. If you would like to email us and give us your information, we can contact you if that ever changes.
Q. Where Can I Read More Information About The Benefits of Tea?
A. Click on any of the links below for more information.
Oolong tea fights fat and cholesterol
Taking the green tea plunge!
7 Reasons to drink green tea
Pu'er Tea- Exotic, Aged, and Anti-Fat
Click here for billing support.
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